About Success Quest
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Lisa Van Ever
Elizabeth Birch
Daria Averbach
Lisa started My Success Quest as a way to express her creativity and share experiences with the world of Customer Success. She is a dynamic, results-driven senior executive with 15+ years of leadership experience in scaling PE-backed, global SaaS organizations. Lisa is known for transforming post-sales operations, driving revenue growth, and delivering exceptional customer experiences, while enhancing operational efficiencies and profitability. She is passionate about inspiring teams and driving powerful, measurable outcomes that help organizations reach their full potential. She transforms SaaS organizations into engines of growth, achieving record retention, revenue expansion, and operational efficiency. She holds an MBA from DeVos Graduate School of Management and a BBA from Saginaw Valley State University. Lisa is located in Orlando Florida and was named Top 50 Women Leaders of Florida 2024 and Top 50 Technology Leaders 2025 Technology by The Women We Admire.
Daria Averbach
Elizabeth Birch
Daria Averbach
Daria has 13+ years of experience leading Customer Success teams. Daria has a deep understanding of the evolving needs for CS, including proactive lifecycle management, fostering scalable client partnerships, and integrating CS goals into the broader organization. Her career spans various leadership roles in the EdTech sector, where she has overseen everything from onboarding teams to managing the full client lifecycle. Daria has consistently transformed CS organizations by streamlining processes, aligning service delivery with client goals, and empowering teams to deliver faster and more impactful results to clients. She holds a BA in Economics and Philosophy from the University of Virginia and is based in Charlotte North Carolina.
Elizabeth Birch
Elizabeth Birch
Elizabeth Birch
Elizabeth Birch brings over 20 years of experience leading customer success and experience teams, with a strong focus on improving the customer journey, managing forecasts, collaborating with Go-to-Market teams, and developing key metrics to drive measurable success. Her career includes senior leadership roles in both B2B and B2C SaaS organizations such as Phocas Software, Postclick, and Visiting Media, where she consistently delivered impactful results by increasing NPS, reducing churn, and driving revenue growth through data-driven strategies. Elizabeth is passionate about creating scalable, customer-focused solutions that empower teams and align service delivery with customer goals. She has a proven track record of transforming customer success organizations by streamlining processes, fostering cross-functional collaboration, and driving retention and growth. Elizabeth holds a BA in Communication from Jacksonville University and has studied Women in Leadership at Stanford University. Elizabeth is based in Jacksonville Florida.
our mission
Conquer Your Customer Success Challenges
At My Success Quest, we’re all about empowering customer success professionals. Our mission is to create a space where you can connect, learn, and access the resources you need to drive better outcomes—whether it’s thought leadership, practical tools, or advice from peers who’ve been in your shoes.
MySuccessQuest Insider's Contributing to our mission
Mitchell Palsson
Mitch is a seasoned Professional Services and Operations Leader with a proven track record in driving scalable growth and operational excellence within SaaS and professional services environments. He is also the Founder of PSAmplify which offers programs to help Professional Services Leaders with strategies to improve their impact.
Jeff Kushmerek
Jeff is the Founder and CEO of Infinite Renewals, where he has dedicated his career to helping B2B SaaS companies achieve sustainable growth through seamless post-sale operations. Jeff has retained over $1.8B in ARR and fixes broken CS and Implementation teams. He is also a top 25 Customer Success Influencer recognized by multiple publications.
North Star Discussions
Understanding Customer Success
Customer success is more than just a buzzword; it’s a crucial aspect of modern business that focuses on ensuring customers achieve their desired outcomes while using your product or service. At Success Quest, we believe that understanding the intricacies of customer success can lead to substantial improvements in retention and satisfaction. Join us as we delve into the fundamentals of customer success and how it can transform your business.